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  • Chelmsford, Essex
  • £180 - £200/day
    • Contract
  • 10 Mar 2020

2nd Line Support Analyst

Up to £200 daily rate DOE.

This a fixed-term contract until 16/08/2020.

Chelmsford, Essex.

Pursuit Resources Group are looking to recruit for the position of 2nd Line Support Analyst, with an inspiring, not-for-profit corporation based in Chelmsford, Essex. Successful candidates will be responsible for progressing reported incidents that cannot be resolved at the first point of contact and require a higher level of technical knowledge and experience to resolve issues. Analysts will see to fix incidents within own capability and where not possible escalate to seek resolution.

The main responsibilities for the job include:

  • Responsibility for answering phone calls from customers and resolving Office365 incidents and queries as the first point of contact
  • Responsible for handling complex incidents requiring a high level of technical knowledge
  • Maintain the quality and consistency of the service to minimise business disruption
  • Enhance customer experience and maintain high levels of satisfaction
  • Responsible for facilitating recovery to normal operation in busy environments
  • Responsible for ensuring that resolved incidents are properly documented and closed in order that normal business operation resumes
  • Responsible for analysing the causes of technically complex, multiple supplier incidents
  • Informing service owners in order to minimise recurrence and contribute to service improvement ensuring continuity and effectiveness of business operations.
  • Responsible for analysing metrics and reports on the performance of the management process
  • Continual service improvement to ensure minimal disruption
  • Specific individual and shared targets and objectives are defined annually within the performance management framework

Our client is looking for a candidate who can demonstrate the following skills and experience:

  • ISO/IEC 20000, PRINCE2 and MSP
  • Hold ITIL Practitioner level accreditation or equivalent professional qualification
  • Educated to A-Level or equivalent in experience in a relevant subject
  • Able to demonstrate a clear understanding and capability to work within relevant ICT related standards including IITIL V3, ISO/IEC 38500, ISO/IEC 27001, ISO/IEC 22301
  • Good customer service skills
  • Evidence of continual professional development to keep pace with technology and business change that meet defined SFIA V7 competencies.
  • Able to demonstrate good experience in a 2nd Line Analyst/Engineering or Service Desk role preferably working within a large Local Authority or with a Service Provider providing 2nd Line Analyst/Engineering or Service Desk services
  • Must demonstrate a track record of working within effective teams delivering high-quality Service Management Services that have been proved successful in meeting complex business requirements and in enabling standardisation, simplification, sharing and re-use
  • Good written, verbal communication and presentational skills.

If you feel you fit the requirements for this role and would like to discuss in more detail please contact Caroline Cubitt (phone number removed).

Pursuit Resources Group are an established recruitment agency based in Braintree, Essex. We recruit across many industry sectors within Essex, Herts, Suffolk, London and beyond. We cover both permanent and the temporary recruitment market. For more details visit our website (url removed) or alternatively find us on social media under '@pursuitgroup'. To be notified of all the latest positions please follow us on Facebook, Twitter or LinkedIn.

  • Chelmsford, Essex
  • £180 - £200/day
    • Contract
  • 10 Mar 2020

2nd Line Support Analyst

Up to £200 daily rate DOE.

This a fixed-term contract until 16/08/2020.

Chelmsford, Essex.

Pursuit Resources Group are looking to recruit for the position of 2nd Line Support Analyst, with an inspiring, not-for-profit corporation based in Chelmsford, Essex. Successful candidates will be responsible for progressing reported incidents that cannot be resolved at the first point of contact and require a higher level of technical knowledge and experience to resolve issues. Analysts will see to fix incidents within own capability and where not possible escalate to seek resolution.

The main responsibilities for the job include:

  • Responsibility for answering phone calls from customers and resolving Office365 incidents and queries as the first point of contact
  • Responsible for handling complex incidents requiring a high level of technical knowledge
  • Maintain the quality and consistency of the service to minimise business disruption
  • Enhance customer experience and maintain high levels of satisfaction
  • Responsible for facilitating recovery to normal operation in busy environments
  • Responsible for ensuring that resolved incidents are properly documented and closed in order that normal business operation resumes
  • Responsible for analysing the causes of technically complex, multiple supplier incidents
  • Informing service owners in order to minimise recurrence and contribute to service improvement ensuring continuity and effectiveness of business operations.
  • Responsible for analysing metrics and reports on the performance of the management process
  • Continual service improvement to ensure minimal disruption
  • Specific individual and shared targets and objectives are defined annually within the performance management framework

Our client is looking for a candidate who can demonstrate the following skills and experience:

  • ISO/IEC 20000, PRINCE2 and MSP
  • Hold ITIL Practitioner level accreditation or equivalent professional qualification
  • Educated to A-Level or equivalent in experience in a relevant subject
  • Able to demonstrate a clear understanding and capability to work within relevant ICT related standards including IITIL V3, ISO/IEC 38500, ISO/IEC 27001, ISO/IEC 22301
  • Good customer service skills
  • Evidence of continual professional development to keep pace with technology and business change that meet defined SFIA V7 competencies.
  • Able to demonstrate good experience in a 2nd Line Analyst/Engineering or Service Desk role preferably working within a large Local Authority or with a Service Provider providing 2nd Line Analyst/Engineering or Service Desk services
  • Must demonstrate a track record of working within effective teams delivering high-quality Service Management Services that have been proved successful in meeting complex business requirements and in enabling standardisation, simplification, sharing and re-use
  • Good written, verbal communication and presentational skills.

If you feel you fit the requirements for this role and would like to discuss in more detail please contact Caroline Cubitt (phone number removed).

Pursuit Resources Group are an established recruitment agency based in Braintree, Essex. We recruit across many industry sectors within Essex, Herts, Suffolk, London and beyond. We cover both permanent and the temporary recruitment market. For more details visit our website (url removed) or alternatively find us on social media under '@pursuitgroup'. To be notified of all the latest positions please follow us on Facebook, Twitter or LinkedIn.

  • London
  • £60,000 - £85,000/annum Bonus & Great progression potential
    • Permanent
  • 10 Mar 2020

Programme Lead - Microsoft Cloud Transformation

To £85k + Car allowance + Bonus

Simply put our client are leaders in digital transformation.

An enterprise consulting business and a high-profile partner to Microsoft, they help clients realise business potential through the adoption and use of Microsoft Cloud and Mobile technology. 

With a new age culture, they sit at the leading edge of current and future technology. If you wantto work for an organisation that has no pre-defined boundaries and the ability for you to shape and develop your own role then these opportunities could be for you.

As one of the highest profile Microsoft partners they deliver business change and digital transformation through the adoption of Microsoft technology and as part of their 2020 growth plans, they now require experienced Engagement Manager / Project Manager's who can lead client centric digital change engagements as part of their business consulting, digital transformation, new age enterprise productivity or next generation Digital Workplace solutions.

Working in the large enterprise space across multiple verticals, their client engagements sit across the range of Microsoft Transformation (platforms, applications and services) including Public and Private sectors (Local and Central Government, Health, Defense, Finance etc) They also provide a fantastic new age working environment, flexible remote delivery and a culture that breeds success!

Positioned within consulting and digital change these roles include a blend of engagement, project and change management working with the customer to lead the project team and understand the technology transition and business effect.

Responsibilities:

  • Establish a strategy of delivery including continuous risk and issue identification and management that enables proactive decisions and actions throughout the project life cycle
  • Deliver complex engagements within the constraints of schedule, features, functionality and cost.
  • Manage the work that must be done in order to deliver an integrated solution usually composed of solutions, services, or a formalised solution offering
  • Create an environment to support issue and risk management where the project team has visible, measurable, and repeatable processes for managing these issues and risks
  • Executes established policies and procedures for the project, e.g. quality assurance, team reference guide, communication plan, and setting up the environment
  • Manages resources, customer resources and materials used to complete tasks in a project
  • Maintains the MMP / Master Project Plan, MPS / Master Project Schedule and deliverables
  • Stays current and involved in collecting conditions of the project relative to resources (people and cost), schedule (time), and features (the solution and its quality) as specified by the established project protocol. In addition, performs the process of comparing actual performance with planned performance, analyse variances, evaluate possible alternatives and take appropriate corrective action (control) as specified by the established project protocol
  • Collects, reviews and publishes project status with regard to resources (people and cost), schedule (time), stakeholder management, and features (the solution and its quality) that influence project performance and completion
  • Follows the principles of a recognised methodology in project delivery

 EXPERIENCE

  • You should have previous consultancy experience
  • Experience managing Microsoft O365 based transformation programmes
  • Preferably experience or exposure to structured process (PRINCE2, PMI, APMP, SCRUM etc) and development (e.g. Waterfall, SSASM, Lean, Agile, DSDM, SDLC etc) methodologies
  • Experience / exposure to change management in terms of process and organisation
  • Essential to demonstrate management of multiple projects concurrently
  • Professional Services experience
  • Strong organisational and planning skills
  • Workshop facilitation
  • Demonstrable negotiation skills
  • A “can do“ attitude

WHAT'S IN IT FOR YOU? 

My Client is dedicated to keeping you at the forefront of technology, working on some of the most prestigious clients out there whilst also remaining a relaxed, accomodating and family orientated environment. Flexible working hours, serious investment in your career pathway and certifications and an unparralelled progression opportunity in a rapdily growing partner. 

  • London
  • £60,000 - £85,000/annum Bonus & Great progression potential
    • Permanent
  • 10 Mar 2020

Programme Lead - Microsoft Cloud Transformation

To £85k + Car allowance + Bonus

Simply put our client are leaders in digital transformation.

An enterprise consulting business and a high-profile partner to Microsoft, they help clients realise business potential through the adoption and use of Microsoft Cloud and Mobile technology. 

With a new age culture, they sit at the leading edge of current and future technology. If you wantto work for an organisation that has no pre-defined boundaries and the ability for you to shape and develop your own role then these opportunities could be for you.

As one of the highest profile Microsoft partners they deliver business change and digital transformation through the adoption of Microsoft technology and as part of their 2020 growth plans, they now require experienced Engagement Manager / Project Manager's who can lead client centric digital change engagements as part of their business consulting, digital transformation, new age enterprise productivity or next generation Digital Workplace solutions.

Working in the large enterprise space across multiple verticals, their client engagements sit across the range of Microsoft Transformation (platforms, applications and services) including Public and Private sectors (Local and Central Government, Health, Defense, Finance etc) They also provide a fantastic new age working environment, flexible remote delivery and a culture that breeds success!

Positioned within consulting and digital change these roles include a blend of engagement, project and change management working with the customer to lead the project team and understand the technology transition and business effect.

Responsibilities:

  • Establish a strategy of delivery including continuous risk and issue identification and management that enables proactive decisions and actions throughout the project life cycle
  • Deliver complex engagements within the constraints of schedule, features, functionality and cost.
  • Manage the work that must be done in order to deliver an integrated solution usually composed of solutions, services, or a formalised solution offering
  • Create an environment to support issue and risk management where the project team has visible, measurable, and repeatable processes for managing these issues and risks
  • Executes established policies and procedures for the project, e.g. quality assurance, team reference guide, communication plan, and setting up the environment
  • Manages resources, customer resources and materials used to complete tasks in a project
  • Maintains the MMP / Master Project Plan, MPS / Master Project Schedule and deliverables
  • Stays current and involved in collecting conditions of the project relative to resources (people and cost), schedule (time), and features (the solution and its quality) as specified by the established project protocol. In addition, performs the process of comparing actual performance with planned performance, analyse variances, evaluate possible alternatives and take appropriate corrective action (control) as specified by the established project protocol
  • Collects, reviews and publishes project status with regard to resources (people and cost), schedule (time), stakeholder management, and features (the solution and its quality) that influence project performance and completion
  • Follows the principles of a recognised methodology in project delivery

 EXPERIENCE

  • You should have previous consultancy experience
  • Experience managing Microsoft O365 based transformation programmes
  • Preferably experience or exposure to structured process (PRINCE2, PMI, APMP, SCRUM etc) and development (e.g. Waterfall, SSASM, Lean, Agile, DSDM, SDLC etc) methodologies
  • Experience / exposure to change management in terms of process and organisation
  • Essential to demonstrate management of multiple projects concurrently
  • Professional Services experience
  • Strong organisational and planning skills
  • Workshop facilitation
  • Demonstrable negotiation skills
  • A “can do“ attitude

WHAT'S IN IT FOR YOU? 

My Client is dedicated to keeping you at the forefront of technology, working on some of the most prestigious clients out there whilst also remaining a relaxed, accomodating and family orientated environment. Flexible working hours, serious investment in your career pathway and certifications and an unparralelled progression opportunity in a rapdily growing partner. 

  • Borehamwood, Hertfordshire
    • Permanent
  • 10 Mar 2020

The Role & the Company:

We are looking for a Systems Implementation Manager who will lead the execution of transformation and change projects. The role will be part of a busy systems team, which is split into two sections; business as usual support and projects. The role will ideally move into a management position for the project side of the team, after a short settling in period.

You will typically be working on multiple projects at any one time, at various stages of the project life cycle. You will manage resources against project deliverables, working directly with end users, in order to meet deadlines. You will develop and manage project plans, produce business cases that include estimated savings on a 5 year plan, manage budget versus actual expenses, track and report project activities, manage client expectations, communicate with the team and deliver the solution on time. You will also need to define a data management strategy including a data migration plan, define test plans, complete manuals, hold end user training sessions and support the go live. Following the successful implementation, you will hand over the BAU support to the other side of the team.

Duties & Responsibilities:

  • Hands on experience of implementing a range of solutions, from large scale ERP to small sector specific software
  • Experience using COINS would be a strong advantage
  • Qualified in PRINCE2, Six Sigma or similar
  • Knowledge of a range of business processes, such as Procurement, Supply Chain, Finance
  • Proven ability to integrate well into a team and build relationships well with senior stakeholders
  • Excellent business acumen, and communication skills with the ability to present to exec level
  • Highly Organised and confident in dealing with multiple tasks at one time
  • Can manage concurrent projects through the full project life cycle, keeping to pre-agreed deadlines
  • Good knowledge of the MS Office Suite, in particular strong knowledge of Excel, Visio and PowerPoint
  • Hands on attitude who is willing and prepared to understand the finer details of the systems and business processes being implemented
  • Ability to logically analyse processes and make recommendations
  • Pro-active and self-motivated with the ability to work within a fast-paced environment
  • A self-starter who is able to use their own initiative

Benefits of working with the JRL Group:

  • Competitive salary with confidence of working for an established and growing company
  • Pension Scheme
  • Private healthcare
  • Possible career growth for the right candidate
  • An opportunity to work on some of the nation’s most exciting Construction projects
  • A stimulating & dynamic environment
  • Dedicated Training & Development Department
  • Contemporary Lounge & Canteen area
  • In-house barista
  • Subsidised meals offered at lunchtimes
  • State of the art, two-floor gym
  • Sauna
  • Newly refurbished Gym & Multi-purpose Studio in Head Office
  • Range of gym classes including yoga, pilates, boot camp & muay thai

  • Borehamwood, Hertfordshire
    • Permanent
  • 10 Mar 2020

The Role & the Company:

We are looking for a Systems Implementation Manager who will lead the execution of transformation and change projects. The role will be part of a busy systems team, which is split into two sections; business as usual support and projects. The role will ideally move into a management position for the project side of the team, after a short settling in period.

You will typically be working on multiple projects at any one time, at various stages of the project life cycle. You will manage resources against project deliverables, working directly with end users, in order to meet deadlines. You will develop and manage project plans, produce business cases that include estimated savings on a 5 year plan, manage budget versus actual expenses, track and report project activities, manage client expectations, communicate with the team and deliver the solution on time. You will also need to define a data management strategy including a data migration plan, define test plans, complete manuals, hold end user training sessions and support the go live. Following the successful implementation, you will hand over the BAU support to the other side of the team.

Duties & Responsibilities:

  • Hands on experience of implementing a range of solutions, from large scale ERP to small sector specific software
  • Experience using COINS would be a strong advantage
  • Qualified in PRINCE2, Six Sigma or similar
  • Knowledge of a range of business processes, such as Procurement, Supply Chain, Finance
  • Proven ability to integrate well into a team and build relationships well with senior stakeholders
  • Excellent business acumen, and communication skills with the ability to present to exec level
  • Highly Organised and confident in dealing with multiple tasks at one time
  • Can manage concurrent projects through the full project life cycle, keeping to pre-agreed deadlines
  • Good knowledge of the MS Office Suite, in particular strong knowledge of Excel, Visio and PowerPoint
  • Hands on attitude who is willing and prepared to understand the finer details of the systems and business processes being implemented
  • Ability to logically analyse processes and make recommendations
  • Pro-active and self-motivated with the ability to work within a fast-paced environment
  • A self-starter who is able to use their own initiative

Benefits of working with the JRL Group:

  • Competitive salary with confidence of working for an established and growing company
  • Pension Scheme
  • Private healthcare
  • Possible career growth for the right candidate
  • An opportunity to work on some of the nation’s most exciting Construction projects
  • A stimulating & dynamic environment
  • Dedicated Training & Development Department
  • Contemporary Lounge & Canteen area
  • In-house barista
  • Subsidised meals offered at lunchtimes
  • State of the art, two-floor gym
  • Sauna
  • Newly refurbished Gym & Multi-purpose Studio in Head Office
  • Range of gym classes including yoga, pilates, boot camp & muay thai

  • Europe-United Kingdom-Greater London-London
  • 10 Mar 2020
Technical Product Manager, Global Private Banking : 0000E4N8 

Description

 

Technical Product Manager, 0000E4N8
 
Big Bank Funding. FinTech Thinking.
                                       

Our technology teams in the UK work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. We also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank.


Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.


We work in small, agile DevOps teams with colleagues around the world from our offices in Canary Wharf, and multiple other locations around the World including Poland, India and China.

 

Following extensive investment across our Technology and Digital domains and with plans for continued expansion throughout 2019 and beyond, we are currently seeking a Technical Product Manger to join HSBC Technology.

 

This role works in the Programme and Transformation Teams within Payments and its purpose is to administer change programmes and monitor projects such that cost, quality, plan, time, and benefits realisation are controlled and achieved, through ensuring that all projects adhere to the best practices and standard approaches for project management for example BTF.


HSBC Private Banking is embracing the cloud, Agile and DevOps practices into our way of working, we are seeking to infuse additional digital talent into the team and this role is a crucial enabler to successful execution of our digital strategy.


We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems. We develop and maintain systems for global private Bank. We work across a range of digital technology platforms and development disciplines, from backend to mobile technologies.


What you will be doing; 

  • Oversee the product planning, roadmap development, feasibility assessments, and high level design of business systems or subsystems, technology projects and functions from a technical perspective.
  • Collaborate with business product management, technical architecture and other stakeholders to identify product / customer requirements, assess impacts to other data and systems, consider available technologies, compare costs and benefits and recommend solutions, collaborating closely with the engineering team in building out new features.
  • Work with business entities, vendors and service providers in providing technical solutions for business initiatives, and act as the key point of contact for the Digital Business Product Owners (London based team).
  • Assess solution viability and recommend strategies and tactics to satisfy customer needs, championing and articulating the merit of each, defending in funding and prioritisation both to IT and the business
  • Oversee execution of project delivery in respect to the achievement of the defined product roadmap and approved investment commitments
  • Understand the budget assigned and work with the programme to raise control change if necessary

 

Qualifications

 

What you will bring to the role; 

  • Proven track record for planning, executing, controlling and closing projects and the ability to manage multiple projects simultaneously with minimal supervision
  • Experience of managing a PMO Office
  • Experience of managing the complete lifecycle of a Portfolio, Programme and Project
  • Experience of project management using AGILE or PRINCE2 methodology (or equivalent) for medium to large sized projects
  • Strong skills in creating and maintaining project and programme plans, including risks, actions, issues, dependencies
The location for this role is 8 London.


Come Power a Business that Defines How to Power the World


HSBC offers the opportunity to develop a fulfilling career within a supportive and inclusive environment. We aim to be a place where everyone can achieve their full potential, regardless of their background. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.


We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.


As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.


Personal data held by the Bank relating to employment applications will be used

in accordance with our Privacy Statement, which is available on our website.


Recruitment Helpdesk:
Telephone: +44 2078328500

 

Job Field

 : Technology

Primary Location

 : Europe-United Kingdom-Greater London-London

Schedule

 : Full-time 

Shift

 : Day Job
Type of Vacancy : Global vacancy

Job Posting

 : 10-Mar-2020, 07:10:18 

Unposting Date

 : 09-Apr-2020, 19:59:00
  • Europe-United Kingdom-Greater London-London
  • 10 Mar 2020
Technical Product Manager, Global Private Banking : 0000E4N8 

Description

 

Technical Product Manager, 0000E4N8
 
Big Bank Funding. FinTech Thinking.
                                       

Our technology teams in the UK work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. We also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank.


Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.


We work in small, agile DevOps teams with colleagues around the world from our offices in Canary Wharf, and multiple other locations around the World including Poland, India and China.

 

Following extensive investment across our Technology and Digital domains and with plans for continued expansion throughout 2019 and beyond, we are currently seeking a Technical Product Manger to join HSBC Technology.

 

This role works in the Programme and Transformation Teams within Payments and its purpose is to administer change programmes and monitor projects such that cost, quality, plan, time, and benefits realisation are controlled and achieved, through ensuring that all projects adhere to the best practices and standard approaches for project management for example BTF.


HSBC Private Banking is embracing the cloud, Agile and DevOps practices into our way of working, we are seeking to infuse additional digital talent into the team and this role is a crucial enabler to successful execution of our digital strategy.


We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems. We develop and maintain systems for global private Bank. We work across a range of digital technology platforms and development disciplines, from backend to mobile technologies.


What you will be doing; 

  • Oversee the product planning, roadmap development, feasibility assessments, and high level design of business systems or subsystems, technology projects and functions from a technical perspective.
  • Collaborate with business product management, technical architecture and other stakeholders to identify product / customer requirements, assess impacts to other data and systems, consider available technologies, compare costs and benefits and recommend solutions, collaborating closely with the engineering team in building out new features.
  • Work with business entities, vendors and service providers in providing technical solutions for business initiatives, and act as the key point of contact for the Digital Business Product Owners (London based team).
  • Assess solution viability and recommend strategies and tactics to satisfy customer needs, championing and articulating the merit of each, defending in funding and prioritisation both to IT and the business
  • Oversee execution of project delivery in respect to the achievement of the defined product roadmap and approved investment commitments
  • Understand the budget assigned and work with the programme to raise control change if necessary

 

Qualifications

 

What you will bring to the role; 

  • Proven track record for planning, executing, controlling and closing projects and the ability to manage multiple projects simultaneously with minimal supervision
  • Experience of managing a PMO Office
  • Experience of managing the complete lifecycle of a Portfolio, Programme and Project
  • Experience of project management using AGILE or PRINCE2 methodology (or equivalent) for medium to large sized projects
  • Strong skills in creating and maintaining project and programme plans, including risks, actions, issues, dependencies
The location for this role is 8 London.


Come Power a Business that Defines How to Power the World


HSBC offers the opportunity to develop a fulfilling career within a supportive and inclusive environment. We aim to be a place where everyone can achieve their full potential, regardless of their background. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.


We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.


As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.


Personal data held by the Bank relating to employment applications will be used

in accordance with our Privacy Statement, which is available on our website.


Recruitment Helpdesk:
Telephone: +44 2078328500

 

Job Field

 : Technology

Primary Location

 : Europe-United Kingdom-Greater London-London

Schedule

 : Full-time 

Shift

 : Day Job
Type of Vacancy : Global vacancy

Job Posting

 : 10-Mar-2020, 07:10:18 

Unposting Date

 : 09-Apr-2020, 19:59:00
  • Greater London
  • £60K to £80K per Year
  • 10 Mar 2020

A Head of Service Delivery is required to join the IT function of a purpose-built Student Accommodation Provider. Managing a team of one internal report, as well as the relationship with their external service provider you’ll be responsible for the operation of their IT Infrastructure Services. The role is a key part of their IT Leadership Team, and you’ll need to develop, implement and manage their IT Infrastructure Strategy in line with wider goals and objectives of the team itself. You’ll be a key player in managing exposure to cyber-security risks, both as it applies to their support office and their on-site technology.

Key Role Responsibilities:

  • Provide leadership of the IT Service Delivery team (combination of internal resource and key external service providers) and supervise team members in a fashion that supports the company’s culture, mission and values.
  • Own the delivery of IT infrastructure (desktops / mobiles / email & collaboration tools / data storage / network infrastructure / infrastructure supporting on-site technology) for circa 600 users.
  • Maintain relationships with key service providers, ensuring an effective balance of cost, control, function, technology, user agility and effective support.
  • Regularly review the performance of service partners and manage any necessary tenders to implementation approved recommended changes.
  • Ensure appropriate contracts are in place with all service providers and ensure that all work is conducted within a clear framework.
  • Establish and maintain a market level data security program and partner with company compliance departments to meet regulatory data compliance requirements.
  • Own IT Disaster Recovery and ensure regular testing is conducted with all external service partners.
  • Minimise the risk of service failure and its impact on the business by regularly reviewing risk to IT Infrastructure and ensuring appropriate contingencies exist.
  • Remain up to date with emerging cyber security risk and manage all IT infrastructure risk mitigation
  • Working with the IT Director and other members of the IT leadership team, develop department level business plans / budgets and control IT expenditure consistent with these budgets.
  • Research, evaluate and make recommendations on new and innovative technologies that may enhance business value, create efficiencies for the company or create a competitive market advantage.
  • Identify and address gaps in service delivery processes (as defined by the ITIL standards).

Knowledge & Qualifications

  • ITIL Foundation (essential) or ITIL Manager / Practitioner (desirable)
  • Formal tender management processes
  • Microsoft Licensing & Microsoft Office 365 Services
  • Virtual desktop / terminal servers deployment
  • Mobile Device Management deployment
  • Awareness of PRINCE2 Project Management

  • Greater London
  • £60K to £80K per Year
  • 10 Mar 2020

A Head of Service Delivery is required to join the IT function of a purpose-built Student Accommodation Provider. Managing a team of one internal report, as well as the relationship with their external service provider you’ll be responsible for the operation of their IT Infrastructure Services. The role is a key part of their IT Leadership Team, and you’ll need to develop, implement and manage their IT Infrastructure Strategy in line with wider goals and objectives of the team itself. You’ll be a key player in managing exposure to cyber-security risks, both as it applies to their support office and their on-site technology.

Key Role Responsibilities:

  • Provide leadership of the IT Service Delivery team (combination of internal resource and key external service providers) and supervise team members in a fashion that supports the company’s culture, mission and values.
  • Own the delivery of IT infrastructure (desktops / mobiles / email & collaboration tools / data storage / network infrastructure / infrastructure supporting on-site technology) for circa 600 users.
  • Maintain relationships with key service providers, ensuring an effective balance of cost, control, function, technology, user agility and effective support.
  • Regularly review the performance of service partners and manage any necessary tenders to implementation approved recommended changes.
  • Ensure appropriate contracts are in place with all service providers and ensure that all work is conducted within a clear framework.
  • Establish and maintain a market level data security program and partner with company compliance departments to meet regulatory data compliance requirements.
  • Own IT Disaster Recovery and ensure regular testing is conducted with all external service partners.
  • Minimise the risk of service failure and its impact on the business by regularly reviewing risk to IT Infrastructure and ensuring appropriate contingencies exist.
  • Remain up to date with emerging cyber security risk and manage all IT infrastructure risk mitigation
  • Working with the IT Director and other members of the IT leadership team, develop department level business plans / budgets and control IT expenditure consistent with these budgets.
  • Research, evaluate and make recommendations on new and innovative technologies that may enhance business value, create efficiencies for the company or create a competitive market advantage.
  • Identify and address gaps in service delivery processes (as defined by the ITIL standards).

Knowledge & Qualifications

  • ITIL Foundation (essential) or ITIL Manager / Practitioner (desirable)
  • Formal tender management processes
  • Microsoft Licensing & Microsoft Office 365 Services
  • Virtual desktop / terminal servers deployment
  • Mobile Device Management deployment
  • Awareness of PRINCE2 Project Management