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  • Hemel Hempstead, Hertfordshire
  • £28,000 - £35,000/annum + Excellent Benefits
    • Permanent
  • 10 Mar 2020

My client is a well-established, boutique Managed Services Provider (IT Support Company / MSP) who provides a high level of support to a loyal client base. They are incredibly passionate about developing their business further and are looking for an experienced Senior IT Support Engineer / Team Leader with strong technical skills, who is able to help drive their business forward and take them to the next level.

The role of IT Team Leader is varied and interesting. We are looking for a business minded individual with a strong technical skills set. It is vital that you have current or recent experience of working in a Senior IT Support or Team Leader position within a Managed Services Provider (IT Support Company / MSP).

In return, you will play a key role in the future direction of a small but growing MSP.

Sound interesting and something you would love to be part of? Apply today!

The Senior IT Support Engineer / Team Leader Duties:

The role involves managing a small IT support team and overseeing the daily support services as well as managing client's expectations. You will report into the Director of the organisation and play a key role in decision-making. The client has big plans for the next few years and this role has the potential to develop extremely quickly. We are looking for a driven, passionate individual who is keen to play a key role in a growing business.

Due to the nature of this role, it's vital that you are a driver with a clean license and your own car, as occasional travel to (local) client sites will be required. Expenses are paid.

Knowledge and Experience Required:

  • Experience of working for a Managed Services Provider (IT Support Company / MSP)
  • Hands-on 1st, 2nd and 3rd line support experience. (As this is a small company we are looking for a candidate who doesn't mind 'getting their hands dirty' and supporting tickets and the support team where required.
  • Strong technical skills covering all IT infrastructure and Security (Virtualisation, Cloud, Office365, Azure, MS Office, Exchange, Networking etc).
  • Experience in a senior or leadership role (or high capabilities), looking to make a real change within a growing organisation.

Are you an experienced Senior Candidate with MSP experience who is looking for a new challenge? Then we can to speak with you!

Due to the amount of CVs we receive we will only be able to contact you if your application is successful. YourRecruit (UK) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation

YourRecruit Limited is acting as an Employment Agency in relation to this vacancy.

  • Hemel Hempstead, Hertfordshire
  • £28,000 - £35,000/annum + Excellent Benefits
    • Permanent
  • 10 Mar 2020

My client is a well-established, boutique Managed Services Provider (IT Support Company / MSP) who provides a high level of support to a loyal client base. They are incredibly passionate about developing their business further and are looking for an experienced Senior IT Support Engineer / Team Leader with strong technical skills, who is able to help drive their business forward and take them to the next level.

The role of IT Team Leader is varied and interesting. We are looking for a business minded individual with a strong technical skills set. It is vital that you have current or recent experience of working in a Senior IT Support or Team Leader position within a Managed Services Provider (IT Support Company / MSP).

In return, you will play a key role in the future direction of a small but growing MSP.

Sound interesting and something you would love to be part of? Apply today!

The Senior IT Support Engineer / Team Leader Duties:

The role involves managing a small IT support team and overseeing the daily support services as well as managing client's expectations. You will report into the Director of the organisation and play a key role in decision-making. The client has big plans for the next few years and this role has the potential to develop extremely quickly. We are looking for a driven, passionate individual who is keen to play a key role in a growing business.

Due to the nature of this role, it's vital that you are a driver with a clean license and your own car, as occasional travel to (local) client sites will be required. Expenses are paid.

Knowledge and Experience Required:

  • Experience of working for a Managed Services Provider (IT Support Company / MSP)
  • Hands-on 1st, 2nd and 3rd line support experience. (As this is a small company we are looking for a candidate who doesn't mind 'getting their hands dirty' and supporting tickets and the support team where required.
  • Strong technical skills covering all IT infrastructure and Security (Virtualisation, Cloud, Office365, Azure, MS Office, Exchange, Networking etc).
  • Experience in a senior or leadership role (or high capabilities), looking to make a real change within a growing organisation.

Are you an experienced Senior Candidate with MSP experience who is looking for a new challenge? Then we can to speak with you!

Due to the amount of CVs we receive we will only be able to contact you if your application is successful. YourRecruit (UK) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation

YourRecruit Limited is acting as an Employment Agency in relation to this vacancy.

  • City of London, Greater London
  • £35,000 - £45,000/annum
    • Permanent
  • 10 Mar 2020

2nd Line Support Engineer – MSP experience is essential!

Managed Services Provider

Microsoft Partner

Up to £45,000

London

2nd Line Support Engineer – Managed Services Provider (MSP) – Microsoft Partner – London. A 2nd Line Support Engineer is urgently required by a leading Managed Services Provider in London. You will have the opportunity to progress into 3rd Line and Project Engineer positions very quickly due to the personal development programmes that are in place with the business. The 2nd Line Support Engineer will be a senior figure on the Service Desk so will be responsible for mentoring Junior Engineer’s and being an escalation point within the team.

The 2nd Line Support Engineer will be responsible for;

  • Handling escalated service requests
  • Supporting and mentoring Junior Engineer’s
  • Identifying knowledge gaps within the team
  • Prioritising and managing multiple open cases at any one time
  • Making recommendations to the business on how to improve processes
  • Working out of hours on a rotational basis to support clients after business hours

The 2nd Line Support Engineer will have;

  • Experience working for a Managed Services Provider (MSP) – Essential!
  • Experience troubleshooting servers
  • Experience with VMware/VSphere
  • Networking experience – Routers, firewalls etc
  • Connectwise or Labtech - Desirable

This is a fantastic opportunity for a 2nd Line Support Engineer to work for a rapidly expanding Managed Services Provider who have a clear structure in place for progression. You will be fast tracked into a 2nd Line Support Engineer position as well as having the chance to gain Microsoft Certifications.

  • City of London, Greater London
  • £35,000 - £45,000/annum
    • Permanent
  • 10 Mar 2020

2nd Line Support Engineer – MSP experience is essential!

Managed Services Provider

Microsoft Partner

Up to £45,000

London

2nd Line Support Engineer – Managed Services Provider (MSP) – Microsoft Partner – London. A 2nd Line Support Engineer is urgently required by a leading Managed Services Provider in London. You will have the opportunity to progress into 3rd Line and Project Engineer positions very quickly due to the personal development programmes that are in place with the business. The 2nd Line Support Engineer will be a senior figure on the Service Desk so will be responsible for mentoring Junior Engineer’s and being an escalation point within the team.

The 2nd Line Support Engineer will be responsible for;

  • Handling escalated service requests
  • Supporting and mentoring Junior Engineer’s
  • Identifying knowledge gaps within the team
  • Prioritising and managing multiple open cases at any one time
  • Making recommendations to the business on how to improve processes
  • Working out of hours on a rotational basis to support clients after business hours

The 2nd Line Support Engineer will have;

  • Experience working for a Managed Services Provider (MSP) – Essential!
  • Experience troubleshooting servers
  • Experience with VMware/VSphere
  • Networking experience – Routers, firewalls etc
  • Connectwise or Labtech - Desirable

This is a fantastic opportunity for a 2nd Line Support Engineer to work for a rapidly expanding Managed Services Provider who have a clear structure in place for progression. You will be fast tracked into a 2nd Line Support Engineer position as well as having the chance to gain Microsoft Certifications.

  • Devon
  • £50 - £65/hour
    • Contract
  • 10 Mar 2020
Opportunity for a Senior/Principal Hardware Engineer with expertise in OTN and Ethernet protocols to help develop cutting edge optical modules with capabilities of up to 400Gb/s for applications across networking and communications.  We are looking for Senior/Principal Hardware Engineers ideally with experience of FlexO and FlexE networking protocols and experience of working with products from 100Gb/s and upwards to work with the company on a 12 month contract.

As a Contract Senior/Principal Hardware Engineer you will join a world class team of technologists, working with technically challenging telecoms products on a brand new cutting-edge networking product. Your responsibilities will incorporate interpreting customer specifications and OTN and Ethernet, working with the firmware engineers to assist in defining what the firmware should be doing and how it will operate, work with the testers to define what tests need to be done, and participate in the testing process.

Suitable engineers will have a strong technical background working with OTN and Ethernet protocols, experience of working 100Gb/s and upwards, as well as knowledge of FlexO and FlexE networking protocols as you will need to be able to come in and hit the ground running.

Desirable specifications include ITU-T G.709/G.709.1/G.709.2/G.709.3 or ITU-T G.798, as well as IEEE standard for ethernet 802.3 – 218.

Apply: stephanie AT enterpriserecruitment DOT com
Position: Contract Senior/Principal Hardware Engineer
Location: Devon
Rate: £50-65ph
  • Devon
  • £50 - £65/hour
    • Contract
  • 10 Mar 2020
Opportunity for a Senior/Principal Hardware Engineer with expertise in OTN and Ethernet protocols to help develop cutting edge optical modules with capabilities of up to 400Gb/s for applications across networking and communications.  We are looking for Senior/Principal Hardware Engineers ideally with experience of FlexO and FlexE networking protocols and experience of working with products from 100Gb/s and upwards to work with the company on a 12 month contract.

As a Contract Senior/Principal Hardware Engineer you will join a world class team of technologists, working with technically challenging telecoms products on a brand new cutting-edge networking product. Your responsibilities will incorporate interpreting customer specifications and OTN and Ethernet, working with the firmware engineers to assist in defining what the firmware should be doing and how it will operate, work with the testers to define what tests need to be done, and participate in the testing process.

Suitable engineers will have a strong technical background working with OTN and Ethernet protocols, experience of working 100Gb/s and upwards, as well as knowledge of FlexO and FlexE networking protocols as you will need to be able to come in and hit the ground running.

Desirable specifications include ITU-T G.709/G.709.1/G.709.2/G.709.3 or ITU-T G.798, as well as IEEE standard for ethernet 802.3 – 218.

Apply: stephanie AT enterpriserecruitment DOT com
Position: Contract Senior/Principal Hardware Engineer
Location: Devon
Rate: £50-65ph
  • Horsham, West Sussex
  • £23,000 - £25,000/annum
    • Permanent
  • 10 Mar 2020

Are you an IT Support Technician / 1st and 2nd Line Support looking for a new challenge? Do you have 2 years plus experience in a similar role? Are you looking to advance your career in IT within a commercial environment? Well we are looking for an IT Systems Engineer to work on the outskirts of Horsham – this really is a fantastic opportunity working for an outstanding organisation! This role will report directly to the IT Manager.

Key responsibilities & tasks:

  • Provide support across the business for providing a high standard of Personal Computer, Infrastructure, Cloud, Networking and Manage Service Support.
  • Performing troubleshooting and diagnosis for all issues.
  • Ensuring that all processes are followed and all issues are owned through to resolution
  • Suggesting continual improvement
  • Working closely with the IT Manager on projects to provide system upgrades.
  • Responsible for providing in-house support (1st and 2nd line) to all company staff.
  • Being the first point of contact for staff with IT related issues
  • Configuring PCs (desktops & laptops) and printers for office and remote staff

Knowledge and experience of the following is desirable:

  • Experience of Microsoft Windows 10
  • Microsoft Certified Qualification (MCP, MCSE, MCSA, MCITP)
  • Experience of working with Microsoft Windows Server 2016
  • Experience of working with Microsoft Office 365
  • Familiarity with Email security systems.
  • Familiarity with Firewall Administration
  • Experience in support Apple iOS based devices
  • Some experience of working with Microsoft SharePoint

Personal Profile:

  • 2 years’ experience of working within an IT support / helpdesk role is essential – formal training will also be provided where appropriate.
  • Great attention to detail
  • Team player
  • Proactive with excellent problem solving skills
  • Good telephone manner
  • Able to work flexibly, prioritise, and manage competing demands.
  • Excellent Time Management
  • Ability to multi-task.

Benefits:

  • £23,000 - £25,000
  • 26 Days Annual leave plus Public Holidays
  • Life Assurance
  • Pension Scheme
  • Private Medical Insurance
  • Free Parking

Does this sound like your new dream role then please send your CV today!

Harris Lord are acting as an Employment Agency in relation to this role.

IT, IT Systems Engineer, First line Support Technician, IT Support Technician, IT, 1st Line, 2nd Line, IT Support, IT Support Engineer, IT helpdesk, IT Technician, PCs, MS Office, Windows, Software, firmware, Laptops, Desktops, IT Maintenance, Apple iOS, Microsoft Certified, Cisco, Windows Server, Horsham.

  • Horsham, West Sussex
  • £23,000 - £25,000/annum
    • Permanent
  • 10 Mar 2020

Are you an IT Support Technician / 1st and 2nd Line Support looking for a new challenge? Do you have 2 years plus experience in a similar role? Are you looking to advance your career in IT within a commercial environment? Well we are looking for an IT Systems Engineer to work on the outskirts of Horsham – this really is a fantastic opportunity working for an outstanding organisation! This role will report directly to the IT Manager.

Key responsibilities & tasks:

  • Provide support across the business for providing a high standard of Personal Computer, Infrastructure, Cloud, Networking and Manage Service Support.
  • Performing troubleshooting and diagnosis for all issues.
  • Ensuring that all processes are followed and all issues are owned through to resolution
  • Suggesting continual improvement
  • Working closely with the IT Manager on projects to provide system upgrades.
  • Responsible for providing in-house support (1st and 2nd line) to all company staff.
  • Being the first point of contact for staff with IT related issues
  • Configuring PCs (desktops & laptops) and printers for office and remote staff

Knowledge and experience of the following is desirable:

  • Experience of Microsoft Windows 10
  • Microsoft Certified Qualification (MCP, MCSE, MCSA, MCITP)
  • Experience of working with Microsoft Windows Server 2016
  • Experience of working with Microsoft Office 365
  • Familiarity with Email security systems.
  • Familiarity with Firewall Administration
  • Experience in support Apple iOS based devices
  • Some experience of working with Microsoft SharePoint

Personal Profile:

  • 2 years’ experience of working within an IT support / helpdesk role is essential – formal training will also be provided where appropriate.
  • Great attention to detail
  • Team player
  • Proactive with excellent problem solving skills
  • Good telephone manner
  • Able to work flexibly, prioritise, and manage competing demands.
  • Excellent Time Management
  • Ability to multi-task.

Benefits:

  • £23,000 - £25,000
  • 26 Days Annual leave plus Public Holidays
  • Life Assurance
  • Pension Scheme
  • Private Medical Insurance
  • Free Parking

Does this sound like your new dream role then please send your CV today!

Harris Lord are acting as an Employment Agency in relation to this role.

IT, IT Systems Engineer, First line Support Technician, IT Support Technician, IT, 1st Line, 2nd Line, IT Support, IT Support Engineer, IT helpdesk, IT Technician, PCs, MS Office, Windows, Software, firmware, Laptops, Desktops, IT Maintenance, Apple iOS, Microsoft Certified, Cisco, Windows Server, Horsham.

  • Coventry, West Midlands
    • Permanent
  • 10 Mar 2020

Shell Energy has partnered exclusively with Robert Walters to find an experienced Technical Product Owner in Coventry.

About Shell Energy

At Shell Energy, we provide more and cleaner energy solutions across a global portfolio of gas, power and environmental products to meet current and future energy needs of our customers: energy producers, asset owners, traders, wholesalers and large commercial and industrial energy users.

As a Technical Product Owner, you will be required to:

  • Work with the Techops on Sarbanes Oxley and produce the relevant evidence required by the auditors for the IT and Finance controls;
  • Work with Credit Management, Finance and other technical teams to investigate and resolve support issues, paying particular attention to identifying systemic issues, which maybe resolved through change;
  • Identify and steer opportunities for continuous improvement initiatives from Credit Management and Finance;
  • Work with the Technical Product Manager to implement change across the Platform/product lifecycle - identify the problem, gather requirements, support testing and deploy the change;
  • Interface to any party that is, or may be, impacted by change related work;
  • Be a point of contact for raising change requests by giving advice and support;
  • Deliver a consistent and high quality of service to both internal and external stakeholders. Act as the gatekeeper to ensure all new and existing business alterations go through the change management process;
  • By continuously evaluating existing processes and procedures to ensure fit for purpose and carried out in an efficient and effective manner. Recommend and instigate appropriate corrective action as a result of lessons learnt and experience;
  • Assist with documentation, publication and implementation of change with revised process maps and procedures;
  • Undertake internal training/workshops where necessary to embed improvements within the operation, ensuring positive change is maintained.

Key skills for this role include:

  • Understand the role of SoX and risk auditors and be willing to learn;
  • Have an understanding of Finance/accounting terminology;
  • Be self-motivated with strong organisational skills and excellent attention to detail;
  • Have some experience of managing stakeholders and relationship management;
  • Be logical and analytical thinking;
  • Understand how change can be implemented to obtain the best results;
  • Be curious;
  • Be an effective communicator

Who you'll work with:

We're ambitious with a pace to match, and as part of one of the world's largest companies, the opportunity and ability to push forward is greater than ever before.

We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through.

The Data and Insights team is a multidisciplinary team of around 25 developers. The team includes data engineers, data analysts, data visualisation specialists and data scientists. As well as maintaining a centralised data warehouse and reporting suite, we work with all parts of the business to enable data-driven decision-making, support tactical initiatives, and ultimately deliver a better experience for our customers.

You will benefit from the experience of the wider team, as well as having access to the departmental Academy programme, providing a wealth of learning and development material. You will also be involved in our Cloud migration and associated developments.

Every day we work to provide an environment where all employees feel valued and included and can nurture their talent as individuals and as part of a collaborative team. A diverse and inclusive workplace, embedded in our principles of honesty, integrity and respect, brings together remarkable people and enables them to be themselves. At Shell Energy, you'll be able to apply and develop your skills and knowledge as part of a collaborative team that's helping to innovate.

To find out more about the opportunity, or to apply, please contact Daniel Andrews at (url removed)

All direct and third-party applications will be forwarded to our exclusive recruitment partner Robert Walters for their consideration.

  • Coventry, West Midlands
    • Permanent
  • 10 Mar 2020

Shell Energy has partnered exclusively with Robert Walters to find an experienced Technical Product Owner in Coventry.

About Shell Energy

At Shell Energy, we provide more and cleaner energy solutions across a global portfolio of gas, power and environmental products to meet current and future energy needs of our customers: energy producers, asset owners, traders, wholesalers and large commercial and industrial energy users.

As a Technical Product Owner, you will be required to:

  • Work with the Techops on Sarbanes Oxley and produce the relevant evidence required by the auditors for the IT and Finance controls;
  • Work with Credit Management, Finance and other technical teams to investigate and resolve support issues, paying particular attention to identifying systemic issues, which maybe resolved through change;
  • Identify and steer opportunities for continuous improvement initiatives from Credit Management and Finance;
  • Work with the Technical Product Manager to implement change across the Platform/product lifecycle - identify the problem, gather requirements, support testing and deploy the change;
  • Interface to any party that is, or may be, impacted by change related work;
  • Be a point of contact for raising change requests by giving advice and support;
  • Deliver a consistent and high quality of service to both internal and external stakeholders. Act as the gatekeeper to ensure all new and existing business alterations go through the change management process;
  • By continuously evaluating existing processes and procedures to ensure fit for purpose and carried out in an efficient and effective manner. Recommend and instigate appropriate corrective action as a result of lessons learnt and experience;
  • Assist with documentation, publication and implementation of change with revised process maps and procedures;
  • Undertake internal training/workshops where necessary to embed improvements within the operation, ensuring positive change is maintained.

Key skills for this role include:

  • Understand the role of SoX and risk auditors and be willing to learn;
  • Have an understanding of Finance/accounting terminology;
  • Be self-motivated with strong organisational skills and excellent attention to detail;
  • Have some experience of managing stakeholders and relationship management;
  • Be logical and analytical thinking;
  • Understand how change can be implemented to obtain the best results;
  • Be curious;
  • Be an effective communicator

Who you'll work with:

We're ambitious with a pace to match, and as part of one of the world's largest companies, the opportunity and ability to push forward is greater than ever before.

We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through.

The Data and Insights team is a multidisciplinary team of around 25 developers. The team includes data engineers, data analysts, data visualisation specialists and data scientists. As well as maintaining a centralised data warehouse and reporting suite, we work with all parts of the business to enable data-driven decision-making, support tactical initiatives, and ultimately deliver a better experience for our customers.

You will benefit from the experience of the wider team, as well as having access to the departmental Academy programme, providing a wealth of learning and development material. You will also be involved in our Cloud migration and associated developments.

Every day we work to provide an environment where all employees feel valued and included and can nurture their talent as individuals and as part of a collaborative team. A diverse and inclusive workplace, embedded in our principles of honesty, integrity and respect, brings together remarkable people and enables them to be themselves. At Shell Energy, you'll be able to apply and develop your skills and knowledge as part of a collaborative team that's helping to innovate.

To find out more about the opportunity, or to apply, please contact Daniel Andrews at (url removed)

All direct and third-party applications will be forwarded to our exclusive recruitment partner Robert Walters for their consideration.